If you suspect that any of our programs have a calculation or print error or doesn’t adhere to current regulations, we ask that you please do the following:

1. Print the form and the window (if it is a calculation, show the fields used to do the calculation). Please indicate clearly using arrows or circles where the problem lies and state what you expected to see if applicable.
2. Send the documents by e-mail (techsupport@prsoft.com) or fax (787-641-3013).
3. Include references to any pertinent regulatory document.

We cannot process requests without these documents. Your cooperation will enable us to resolve your issue as quickly as possible.

Usually the All-in-One printers and photocopiers provide generic drivers to print a larger amount of fonts. To add these drivers to your printer, do the following:

1. Visit the Internet page of the printer’s manufacturer and search for your model.
2. Search for the download section.
3. Search for the driver to update named PS Generic Driver or beginning with PS (PS means Post Script). For example, for a “Xerox Document Centre 425 ST” photocopier download the PS Driver, Xerox User Interface, Microsoft Certified, Updated driver.
4. Install the driver.
5. Print the return. Your printer should print correctly.

If you see that some characters are missing, or that the report looks mixed up in any way, it probably means you need to update your printer driver.

Look for an updated driver on the Internet at http://www.driverguide.com or at the home page of your printer's manufacturer.

Otherwise, a work-around for this is to install a new printer and call it the HP III. This driver is a standard one and has solved printing problems for many users.

For Windows 95 or Windows 98 First Edition, you should have your Windows CD handy for this procedure.

1. Click Start | Settings | Printers
2. Click Add Printer (under Printer Tasks in XP). The Wizard appears.
3. Click Next.
4. Select local or network printer, depending on where the printer is connected. (If it is connected to your own PC, select local).
5. Click Next.